Refund policy
## Refund Policy
We have a **30-day return policy**, which means you have 30 days after receiving your item to request a return.
### Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it:
- Unworn or unused
- With tags
- In its original packaging
You’ll also need the receipt or proof of purchase.
### How to Start a Return
To initiate a return, please contact us at **worthcairn.llc@gmail.com**.
Returns must be sent to the following address:
**Worthcairn LLC**
**2002 S. Pleasant Street, Suite B**
**Springdale, Arkansas 72764, United States**
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
**Items sent back to us without first requesting a return will not be accepted.**
You can always contact us for any return-related questions at **worthcairn.llc@gmail.com**.
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### Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
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### Exceptions / Non-returnable Items
Custom or personalized products cannot be returned or exchanged unless they arrive damaged, defective, or there was an error on our part.
Please contact us if you have questions or concerns about your specific item.
**Unfortunately, we cannot accept returns on sale items or gift cards.**
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### Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
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### European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within **14 days**, for any reason and without justification.
The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Custom or personalized products may be subject to exceptions where permitted by applicable law.
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### Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within **10 business days**.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than **15 business days** have passed since your return was approved and you haven't received your refund, please contact us at **worthcairn.llc@gmail.com**.